How to reach us

Go to Profile, then Contact us. We include your app version and your most recent scan, so we can look into it without asking you for details. We usually reply within 48–72 hours, by email, to the address you signed in with.

Write to support@vastuscan.app. It helps to tell us the email address you signed in with, and your phone model.

Credits or a purchase look wrong. Credits belong to your account, not your phone — sign in with the same Google or Apple account you bought them on. If they are still missing, contact us from the app and choose “Credits or payment”.

Refunds. Payments are taken by Apple or Google, and refunds follow their policies: on iPhone, request one at reportaproblem.apple.com; on Android, through Google Play’s refund page.

A scan failed or a score looks wrong. Use Contact us in the app and choose “Something broke” — your most recent scan is attached automatically.

Deleting your account. See how to delete your account.

Our Grievance Officer can be reached at support@vastuscan.app. We acknowledge every complaint within 3 days and resolve it within 90. See the Privacy Policy.